A fuzzy approach to evaluate quality awards process

This paper describes a fuzzy process to evaluate the performance of different companies in terms of quality management (quality award processes). The model considers several elements but highlights seven of them: the company clients' satisfaction; the organized system for the improvement management; clear objectives of the quality program (known by everyone); the participating management in the company; the structure of the quality program; the training process: the performance indicators and the main company executive of the company (if he is compromised with quality). Fuzzy set theory is used in the evaluation model, which deals with the application of concepts, policies, strategies and techniques from total quality management. The parameters from the Quality Brazilian Award are used as a reference.