Investigation of the Impact of Random Distribution Laws on the Characteristics of On-Board Service Using Queuing Models

Ground handling is part of the work process of any onboard complex. The article presents a model of the process of such service, based on the queuing theory methods. The model based on the assumption that random values describing these processes may have arbitrary distributions, which in turn affects the quality of board service. Differences in the values of quality indicators can reach in the case of different distribution laws, they can differ by an order of magnitude, which can be of significant importance when deciding on the deployment of the next point of on-board service. The fundamental importance has that are investigated not the average values of service quality indicators, but their maximum values, which are guaranteed for a predetermined proportion of the entire flow of boards arriving for service.