Efficient Automated Processing of the Unstructured Documents Using Artificial Intelligence: A Systematic Literature Review and Future Directions

The unstructured data impacts 95% of the organizations and costs them millions of dollars annually. If managed well, it can significantly improve business productivity. The traditional information extraction techniques are limited in their functionality, but AI-based techniques can provide a better solution. A thorough investigation of AI-based techniques for automatic information extraction from unstructured documents is missing in the literature. The purpose of this Systematic Literature Review (SLR) is to recognize, and analyze research on the techniques used for automatic information extraction from unstructured documents and to provide directions for future research. The SLR guidelines proposed by Kitchenham and Charters were adhered to conduct a literature search on various databases between 2010 and 2020. We found that: 1. The existing information extraction techniques are template-based or rule-based, 2. The existing methods lack the capability to tackle complex document layouts in real-time situations such as invoices and purchase orders, 3. The datasets available publicly are task-specific and of low quality. Hence, there is a need to develop a new dataset that reflects real-world problems. Our SLR discovered that AI-based approaches have a strong potential to extract useful information from unstructured documents automatically. However, they face certain challenges in processing multiple layouts of the unstructured documents. Our SLR brings out conceptualization of a framework for construction of high-quality unstructured documents dataset with strong data validation techniques for automated information extraction. Our SLR also reveals a need for a close association between the businesses and researchers to handle various challenges of the unstructured data analysis.