Optimizing Healthcare

Collective Social Intelligence (CSI) is an approach to new product development research that centers on creating an effective capability for big data analysis, the internet of things (IoT), online social networks and project portfolio management to improve the ways organizations and communities relate to function collaboratively as a viable system. This has implications for all facets of society, most pertinently the institutions underpinning education, healthcare and government. In this paper we examine people, process and technology in relation to the need for optimizing healthcare, taking full advantage of design thinking and systems thinking to produce change and continuous improvement through collaboration. We show healthcare policy and implementation as one example of why this approach is vitally important and how this approach creates change and improvement. We also describe CSI and our software R&D as solutions to mitigate the negative effects of social media on our institutions. This approach is predicated on a convergence of existing and highly regarded strategies for management and information flow with mechanisms and cultures driving modes of communication and visualization.