Exploring Trends of Potential User Experience of Online Classroom on Virtual Platform for Higher Education during COVID-19 Epidemic: A Case in China

Affected by the epidemic, the utilization rate of online education platforms has risen sharply. The change of teaching mode not only provides more opportunities for online education, but also brings more challenges to users of the platforms. The method to solve the difference in experience brought by the transition from offline education to online education, to help students improve their sense of learning, and to reduce the confusion and discomfort caused by online learning are the problems facing online education platforms at this moment. Hence, this study aims to explore the potential user requirements of online scene experience by the use of a questionnaire survey associated with text and images. Taking a class of industrial design students as the sample for investigation on four scenes, such as a scene of offline social communication environment, a scene of effective interaction, a scene of learning environment, and a scene of supporting physical movement, which the online platform can bring users with pleasure and comfort as offline.