Lean supply chain and designing a customer-oriented dashboard: the case of an aerospace company

This paper focuses on a firm specializing in aeronautical seals, a company of the Hutchinson group. Boosted by one of its main customers, Airbus, this company has offered an innovative approach based on a reflection in terms of a customer-oriented dashboard. This executive dashboard summarizes several data through weekly and monthly indicators and also provides an analysis of causes of delay with a future outlook for service rate and an action plan. On the basis of this experience, offering a wealth of learning opportunities, we show how this company set up this strategic lean management tool to become a proactive supplier. This tool has since been acclaimed and has been the subject of many congratulations from several customers.