Towards a collaborative framework for the large-scale social collaboration: a case of Jakarta’s response to the Covid-19 pandemic

Covid-19 pandemic has driven many governments to discover solutions for various problems faced during the pandemic, including the Regional Government of Jakarta (GOJ). In light of such crisis and pandemic situation, there have been a group of people that need additional primary food supply. In contrast, wealthy people are keen to help the vulnerable. Several attempts have been made to distribute social aids to residents with financial difficulties. However, the nature of social welfare services remains unclear and unscheduled. In this paper, we present a framework for a collaborative digital platform as a hub for the people in need and potential contributors. Such a framework calls as Large-scale Social Collaboration (KSBB) for better aid distribution management. The KSBB framework serves as a basis for: (1) analyzing need assessment of individuals/communities in need; (2) mapping of targeted individuals/communities in need; and (3) facilitating coordination with local communities. This paper shows that strong policy mandate, binding institution, and professional information technology support in government is crucial for the deliverable. The program can be implemented with the role of the government as platform providers rather than executors of social donation programs. The real applicability of the framework is demonstrated in the paper through the case of Jakarta during the first Large-scale Social Restrictions (PSBB). The use of such a framework can also inspire other initiatives to consider the model in developing similar and related programs.