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Customer behavior analytics using an autonomous robotics-based system | IEEE Conference Publication | IEEE Xplore

Customer behavior analytics using an autonomous robotics-based system


Abstract:

This paper suggests a novel method for customer behavior analytics and demand distribution based on Radio Frequency Identification (RFID) stocktaking. Existing solutions ...Show More

Abstract:

This paper suggests a novel method for customer behavior analytics and demand distribution based on Radio Frequency Identification (RFID) stocktaking. Existing solutions lack applicability to real-life situations in retailing, which may result in unobservable loss of sales. The proposed solution provides new parameters of demand distribution to the retailer using a mobile robot for autonomous stocktaking of RFID-equipped shopping rooms. Built models depict location-related demand dependencies, the most and the least purchasable areas in a store, and precise localization of lost and moved items. Our research differs from the related works by the sheer size of the underlying data set collected in a real-world environment for more than ten months.
Date of Conference: 13-15 December 2020
Date Added to IEEE Xplore: 08 January 2021
ISBN Information:
Conference Location: Shenzhen, China

References

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