Customer satisfaction with service quality: An empirical study of An Giang Power Company

The electricity industry is one of the service sectors that plays an important role in Vietnam's economy. Ensuring sustainable power supply for production, business and life is a challenging issue. Thus, this study investigates factors that affect customer satisfaction with quality service about power supply in An Giang Power Company. The result provides the useful information to help managers of An Giang Power Company have an overview of power service situation in order to improve the quality, services and find the solutions to ensure sustainable development for An Giang power company as well as Vietnam's electricity industry.