Application of fuzzy TOPSIS for the prioritization of students' requirements in higher education institutions: a case study : A multi-criteria decision making approach

With globalization and an increase in population, education has a significant role in the economic well-being of a nation. Due to this reason, the quality of education offered by educational institutes has become significant. The quality of education is judged differently by different stakeholders. In the present study, students are considered as stakeholders who are experiencing the service of the education system. Socialization has led to the hype of students' expectations/requirements/interest in techno-managerial education. Through literature review, internet search and focus groups study, 8 dimensions (major interest) and 40 items (minor interest) are identified. Fuzzy TOPSIS approach is adopted to prioritize the items of each dimension by considering the vagueness in the responses received from the students of a higher education institution in South India. This prioritization will aid the institute to focus on top priority parameters in which they are lagging and also maintain the service level of moderate and low priority parameters.