Improving SMEs Knowledge and Performance With Cloud Computing CSF Approach : Systematic Literature Review

Information technology in particular the internet has changed the company's business processes to improve their performance. The availability of the internet opens up opportunities for companies to get relatively inexpensive resources without space and time limits, one of which is the use of cloud computing to support the company's business processes. Various types of companies have used cloud computing to run their businesses, one of which is SMEs. This paper aims to find out the success factors for using cloud computing for SMEs. A systematic literature review was conducted on 45 journal articles to get the results. The inspected journal paper were available from 2008 to 2018 and displayed 14 success aspects for cloud computing for SMEs. The main factor is organizational support to implementation cloud computing. This research only talks about the use of service cloud computing in Small Medium Enterprise. It is expected that future research will discuss other issues related to the application of cloud computing in Small Medium Enterprises.