Quality Event Log to Intention Mining: A Study Case

In a business, the information system produces a generic event log (GEL), which contains information on daily activities, usually, this GEL is too large and its content isn't of quality. In the present work a method based on process mining is proposed, to generate a quality event log (QEL) and whose content would allow to discover the user’s strategies (user’s intentions), that in a future work would be formalized and modeled through any method of intention mining. In addition, is presented a study case about a process of sales business.