How to build dashboards for collecting and sharing relevant informations to the strategic level of crisis management: an industrial use case

Current multirisk and complex crises highlight the need to rapidly process large quantities of heterogeneous data, requiring customized tools to support crisis stakeholders. In a crisis situation, stakeholders must make decisions quickly, under pressure. Therefore, the development of a dashboard adapted to such situations, where essential information is clearly displayed, is a critical issue for crisis management. This paper develops a generic method to create dashboards dedicated to the crisis management response phase. The proposal specifically focuses on the method used to design and develop the dashboard (Which information should be prioritized? How to display all the relevant information?). This approach is illustrated through a real industrial use case.