Developing Interaction Design to Provide Public Facilities Information for Persons with Disabilities

This research was conducted to explore user needs and an effective design interaction based on user interface principle and the needs of both disabled and non-disabled people. This study proposes an effective design of mobile application for providing public facilities for persons with disabilities called BisaGo. The data were collected from an online survey to get the user requirements about design and information. The evaluation was done using usability testing, and interview sessions. The result shows that there are three groups of user needs toward this application, i.e: general needs, primary needs, and special needs. Also, the evaluation shows that the simple design is enough to represent the user needs with an average score of 8.05. However, the design can be improved to make it more attractive.