Estimation of Stakeholders Satisfaction in Application to Socially Significant Systems

For socially significant systems an achievement of expected quality of different service functions at admissible expenses is very important and needs to be explained. Here the methodological approach for probabilistic estimating stakeholders satisfaction is proposed. For given time of prediction the results of approach application are: expected and real parts of service functions performing with admissible quality, expected expenses for satisfying interests of stakeholders, relative parts of stakeholders satisfaction connected with quality and costs. Stakeholders satisfaction is estimated in dependence on expected and real frequencies of performing different service functions, expected and real mean costs for functions performing, damages for the cases of inadmissible quality infunctions performing, mean time before essential changes of admissible quality, thefrequency of control and recovering, required quality of functions performing and also defined system lifetime, the costs of system development, installation, operation, maintenance and disposal. The variants of optimization problems in the life cycle of systems are proposed. An example illustrating the possibilities of the proposed approach is given in application to multifunctional social center.