E-Government in Developed and Developing Countries: A Systematic Literature Review

The purpose of conducting this systematic literature review is to analyze the previous research published on e-governance services, to find out the differences between e-government projects in developing and developed countries. This research focuses on the factors that causes developing countries to refrain from providing e-governance benefits to everyone on the receiving end. This paper also finds out the factors that could be adopted from developed countries to improve e-governance in developing countries. The basic aim of e-governance is to provide “Equality of Opportunity”, because citizens are the main participants in the e-government services so the main focus would be to find out the factors that extend equality to everyone. Mostly e-government projects are trusted by the well-educated citizens so we aimed to find the reasons of trust issues on government. Through a systematic literature review, a study on the current research on e-governance services was performed. The findings were discussed and efforts were made to impose improvements where the flaws occurred in e-services in developing countries that in turn give trust and economic growth to countries.