Studying the Impact of Policy Changes on Bug Handling Performance

The majority of the software development effort is spent on software maintenance. Bug handling constitutes one of the major software maintenance activities. Earlier studies have empirically investigated various aspects of bug handling, such as bug triaging, bug fixing, and bug process analysis. However, results from previous studies may not be applicable to contemporary agile software development practices.Moreover, these studies did not investigate how changes in the development policies and supporting tools impact the bug handling process. Therefore, our main goal is to investigate the impact of such changes on the bug handling process performance. To do so, we are conducting empirical studies on large and long-lived open source software projects. We report on our current research findings and outline the ongoing Ph.D. research project of the first author.