Factors influencing digital government adoption in Zimbabwe

D-government has demonstrated to be a game-changing tool for improving government-to-citizen (G2C) interactions and service offering across the world. Despite achieving commendable results in the developed world, the adoption of d-government systems by citizens in developing nations remains sluggish and constrained by several factors. This study investigates the effects of effort expectancy, cost of access, intention to use and information quality on citizens’ decisions to adopt and use d-government systems in Zimbabwe. Underpinned by the extended Unified Theory of Acceptance and Use of Technology (UTAUT2) as a theoretical lens, this study proposes a research model. To test the model, survey data was collected from 489 randomly selected respondents using self-administered questionnaires. Regression The findings reveal that effort expectancy, cost of access and information quality have a positive significant influence on intention to use; whereas the intention to use positively influence use behaviour. Findings of this study have implications decision-makers and practitioners involved in digital government matters and endeavouring to improve its adoption by citizens.