Analyzing the quality of public bus transport service in Fez City (Morocco)

The aim of this paper is to develop a conceptual framework for analyzing the quality of public bus transport service in Fez City. This framework would be able to focus on bus lines, integrate measurement approach's into a single framework including both the user side and the operator one and identify lines that have a high level in both perceived and offered quality as references that others should emulate their best practice to improve quality.