The importance of telco's revenue assurance function study

Revenue assurance is a process to verify the end-to-end operational process completeness, accuracy, and data integrity of the capture, recording, billing and reporting of all revenue-producing events or transactions from sales and marketing through collection, account receivable (A/R). A revenue assurance process can help turn up profits, cut waste and improve operational efficiencies if a company commits to change internal systems, processes and management style. A successful telecommunication company must identify and eliminate significant business risks throughout the operation process, effectively manage customer risk to a minimum and improve working capital performance to a maximum. Bad debt and deteriorating receivable management have begun to hit hard a changing telecommunications industry. Changing industry structure and widening competition heighten industrial customer risk exposure and account receivable profile. Internal operational process deficiency causes span the entire revenue management process from front end sales, marketing, order provisioning and billing to A/R, collection, back office capabilities.