The Impact of New IT Adoption on Business Process Management

Business Process Management is dynamically changing in the era of IT and Digital Innovations. This research focused on developing a standardized decision tool/matrix having ability to assist Best Fitting Technology Adoption decisions in ambidextrous BPM environment. This study mainly composed of three parts starting from systematic literature review, moving towards theory development and testing, and finally building a decision tool/matrix. Systematic Literature Review (SLR) protocols will be followed to explain an historical view of BPM and IT alignment, by using NVivo tool, by developing nodes and themes. Case studies and empirical analysis will be performed to develop Process-Technology Fit theory and testing it by using Structured Equation Modelling (SEM) techniques. Further, we build artefacts and validate them using Design Science Research (DSR). Outcomes of this research includes presentation of novel research agenda’s in the field of Ambidextrous BPM, enhanced and validated form of Task-technology Fit theory as Process-Technology Fit theory in the context of Best Fitting Technology Adoption in ambidextrous BPM environment. Another, foremost output will be a decision tool or matrix that practically assist BPM practitioners and technology adoption decision makers to choose best fitting technology in accordance with specific BPM capabilities.