Exploring Factors Influence Behavioral Intention to Use E-Government Services Using Unified Theory of Acceptance and Use of Technology 2 (UTAUT2)

This study used Unified Theory of Acceptance and Use of Technology 2 (UTAUT2) model to understanding factors affecting behavioral intention to use e-Government services. UTAUT2 model more completely than UTAUT with added variables such as hedonic motivation, price value, and habit. We modify some variables in UTAUT2. Price value variable was substituted by public value variable. Whereas the hedonic motivation variable was eliminated because public service is not business activity. We complete the model with antecedent trust variable. We have 203 respondents from the citizen that spread in Jakarta and surroundings to answer through online questionnaires. The data analysis showed that public value, habit and effort expectancy have positive impact on behavioral intention to use e-government services.