Industry Engagement with Synthetic Intelligence: To Drive Sustainable Human-Technology ‘Ecosystem Quality’ (EQ)

A quiet revolution has been occurring in synthetic intelligence for a number of years called `Artificial Intelligence' (AI) in academia and industry as part of automation. The tempo of evolution-revolution has accelerated due to economic pressures; stagnation of productivity and efficiency gains in private and public sectors. As a response there has been engagement and increased situation awareness of disruptive start-up concepts and likely impacts on human `Ecosystem Quality' (EQ). This does not mean that disrupters will negate the adverse human community effects or self-regulate and wait for the private and public sectors to catch-up as the pace of transformational events accelerate. A supplementary `Key Performance Indicator' (KPI) might assist policy makers and business development managers to achieve timely situation awareness. This KPI is suggested to be `Ecosystem Quality' (EQ) that is a composite of `Quality of service' (QoS); `Quality of experience' (QoE) and `Quality of life' (QoL). Utilising a suitable KPI might assist with a prioritisation of strategies; actions and budgets if a Hazard index is included. This paper provides a plausible industry engagement process to optimize the ongoing benefits and at the same time minimise the dis-benefits. The focus is on maintaining a whole of technology-human ecosystem situation awareness by measuring the whole of the ecosystem via a suitable KPI such as EQ.