A Development of Quality Model for Online Games Based on ISO/IEC 25010

In the modern era, online games are still popular with all groups. But over time and game updates, sometimes the quality of online games decreases. This is because the motivation of the player's decreases, the facilities provided are not very helpful, many bugs and cheaters appear in online games. Therefore, a quality model is needed that can analyze every aspect related to the online game. Previous models have disadvantages. It was no evaluation criteria for the player's experience aspects. So in this paper, we proposed a quality model that is designed specifically for online game quality requirements based on the indicators of online game characteristics. The proposed quality model develops based on the latest standards by ISO / IEC 25010. The model was evaluated on several online game types. The result is the quality model can evaluate the online games and we can know all the characteristics, strengths and weaknesses of an online game.