Moderation Effect of Managerial Experience on the Level of Systems-Thinking Skills

The turbulent nature of the business environment is increasing with the complexity in solving problems and making accurate decisions. In response, system thinking has been considered as a potential solution that offers a comprehensive understanding of organizational structures. Addressing problems in complex systems requires not only technical and business knowledge but also years of managerial experience. This research assesses individuals' systems thinking (ST) skills based on their managerial experience in a complex organizational structure. A cross-sectional survey was administrated between managers with different years of experience, followed by a multi-group structural equation modeling and post-hoc Tukey HSD tests to compare an individual's systems thinking skills across three different groups. Research results provide some insights on how managerial experience moderate an individual's systems thinking aptitude toward problem-solving.