Applying Process Mining to the Ship Handling Process at Oil Terminal

Logistics processes are characterized by a high degree of complexity, dynamics, diversity, and human-centricity. The reasons are manifold - product complexity, unexpected events (such as strikes, weather conditions, accidents, etc.), and the high number of participants in the logistics processes. Improving our understanding and making the process more transparent can help to avoid risks and increase performance. The main purpose of this paper is to show a practical application of process mining in the specific domain of seaport terminals. We apply process mining techniques to real port data and discover process models without a priori knowledge. A new framework for the improvement of process mining results using context-aware information in terms of seaports is proposed.