Quality Management of Infrastructure Project Life-Cycle

For improving the performance of infrastructure project execution, the quality of construction products is of concern to the government and related stakeholders, especially for Indonesian construction industry is facing the tight competition of national and global construction markets. Therefore, quality assurance at planning, constructing, and controlling of infrastructure project is necessary, to integrate all parties’ tasks and responsibilities throughout the project stages. By using two rounds Delphi study, this paper discusses the effectiveness of the implementation of quality management indicators by certified QMS-ISO 9001 Indonesian planning consultants, contractors, and supervising consultants in the three stages of infrastructure project life-cycle. It is found that the quality system indicators are effectively implemented during the planning, constructing, and controlling of infrastructure project execution. These profiles are beneficial in synergizing the construction services providers’ roles in the project life-cycle, as well as strengthening their communication and coordination, as an attempt to produce qualified and sustainable infrastructure projects.