Technological Trends, Impact and Analysis of Social Media Quality Parameters on e-Governance Applications

e-Governance services across Globe has gained transformation and is being recognized for effective interaction and participation by citizens. The modern government has dire need for better functional systems to introduce advanced citizen-centric features swiftly, securely and satisfactorily. More recently, governments have embraced analytical tools to better glean insight from the vast amounts of data that they have been accumulating. As technologies mature, every government process will need to be re-examined and re-architected so that they are pivoted around data. The future citizen-services will be cognitively driven and AI will touch every aspect of our business and our lives. Governments across the globe have been experiencing it and finding innovative ways to deliver citizen centric services. The study aims to re-engineer the social parameters with newer technologies, especially cloud, machine learning and artificial intelligence based on parameters identified by researchers and experts across the Globe for e-governance and social media service quality parameters. Social media service quality parameters coupled with technology innovations will help finding patterns and connections within explosive data sets to apply them to perform tasks and processes at a speed, scale and efficiency not possible before. The strategy is to understand the success parameters of e-governance service via social media and build efforts and content to best inspire the citizens with effective reliability and trust. As technology capabilities and its impact will get recognized, the innovative way of its implementation and use in social media delivery will grow. The recommendation will benefit governments to leverage powerful tools and technology to take advantage while connecting with Citizens.