Evaluating the Effectiveness of ERP Systems in HEIs: A Proposed Analytic Framework

The technological advancements over the years have greatly influenced processes and functions of higher education institutions (HEIs) worldwide. For that matter, various governments have called on all universities worldwide to improve their processes and activities. The massive investment in Enterprise Resource Planning (ERP) systems by higher education institutions need to be assessed based on the effectiveness of their application. However, there is no suitable analytic framework that would evaluate systematically the effectiveness of ERP systems in higher education institutions. Therefore, this study presents an analytic framework for ERP systems effectiveness evaluation in HEIs. A proposed analytic framework has been developed by integrating two well-known models: Balanced scorecard (BSC) and ISO 25010 models. The framework has been developed to analyze systematically the effectiveness of ERP. Five perspectives and twenty-six measuring indicators are suggested for evaluating the effectiveness of ERP systems in HEIs. The five perspectives suggested include financial, customer/stakeholder, internal business process, learning and growth and system quality perspectives.