A Literature Review on Business Continuity Based on ISO 22301, Six Sigma and Customer Satisfaction Evaluation

This study purpose is to examine the literature on Business Continuity as a comprehensive lifecycle in an organization. Process management is the peak of all activities that correspond to the flow to metaform of the ongoing business operations. Maintaining a current flowing system should consider several important aspects, one of those is business continuity management which features heavilly in strategies that being generated from the organization's governance stance. There is an international standard regarding it in ISO 22301 which emphasize the significance of comprehensions of the organization's need, implementing the controls, monitoring and continual improvement based on objective requirements. To fullfil the activities into the optimal phase, business process management system is required whether to minimize the overall cost or to improve the quality based on Six Sigma, doing some basic comparison to obtain remarkable risk management framework, to propose a certain model that facilitates the entire apscets.