Does the adoption of ERP systems help improving decision-making? A systematic literature review

Enterprise Resource Planning (ERP) systems have significantly grown and evolved in the last decades. As a result, they have become highly important for operational data analysis and subsequently to create decision support and analytical applications. The majority of studies on ERP systems have aimed to evaluate their transactional and operational impacts, without taking into consideration their importance in the decision-making aspects. Based on a systematic literature review methodology, this article intended to analyze previous research works on the role of ERP in improving the decision-making. The research was conducted based on four scientific search engines: Emerald Insight, IEEE Xplore, ProQuest and ScienceDirect. After screening more than 386 articles, 27 of them were selected, categorized and then synthesized. The study provides useful information on the way these systems contribute to improving the decisional aspect in the enterprise.