A Framework for Development of an Intra-Hospital Patient Transfer Using Queue Management System

This article presents a framework for the design of a queue management system for Intra-hospital patient transfer (IHT) process. The proposed queue management system aims to improve efficientcy of the process and to reduce waiting time of Intra-hospital patients transfers. Factor that effect the quality of IHT is staff skill. There are three factors that increase the waiting time of transfer process are communication between staff and transfer center, overcrowds of request, and inadequate number of staffs. The development of queue management system began with collecting and analysis the data of current IHT process for finding the waiting time, number of requests and adverse events form transfer process. After that, we generate Intra-hospital patient transfer algorithm to the reduce waiting time and improve quality if IHT. We plan to create various type of conditions that can be used in the future for model validation and realiability.