IT Operation Services: Impacts of Maturity Levels of IT Governance on Online Stores in West Kalimantan

The guarantee of reliable IT operation services in producing relevant, punctual, and accurate information relies on IT maturity levels. It is noted that smoothness and appropriateness of IT operation services influence rework of dissemination of information. This research included 65 online stores in West Kalimantan as the sample. Questionnaires with groups of domains of IT processes and Likert scales were used to collect the data. Managers marketing the products through online stores became the respondents. The research aimed to cognize impacts of maturity levels of IT governance on needs of IT operation services. Results indicate that values of maturity levels that are less than 2.51 are dominated by PO Domain (PO1, PO2, PO3, PO4, PO8, and PO9), AI Domain (AI4 and AI5), DS Domain (DS4 and DS5), and ME Domain (ME4). The lowest value (2.421) is at PO3 (determining IT directions). Meanwhile, the highest one (2.975) is at DS6 (identifying and allocating costs). These values of maturity levels become important indicators of perspectives on IT operation services to map structures, processes, and relationships. Management of IT resources through interrelationships of applications, information, infrastructure, and human resources is inevitably necessary.