Scrum Agile Project Management Methodology Application for Workflow Management: A Case Study

The management of routine activities involves activity planning, goal alignment, and optimization of resources, in general, the same efforts needed to manage a project. In this sense, this research intended to find a methodology that could be adapted to the management of a department of a public company, aiming at continuous improvement of its performance. Within the project management field there are the traditional and the agile methodologies. Agile project management methodologies are characterized by being simple, flexible and dynamic, easily responding to changes and promoting team integration. Scrum methodology is one of the most popular because it is affordable and does not require extensive documentation. This work aimed to show how it was possible to use Scrum in the management of routines, making the necessary adaptations, and presenting the performance indicators to evaluate the improvements achieved with the use of the tool. As a result, better planning of activities, prioritization of tasks, constant monitoring of the activities, better flow of routine work, better delivery quality and greater alignment among team members were observed.