Network troubleshooting: Survey, Taxonomy and Challenges

With the robust improvement of the Internet, there are lots of network issues existing in the network systems. Many research works proposed different approaches to resolve the network issues in order to enhance the performance of network management and guarantee the user's QoE (Quality of Experience). However, it is not easy to have the global views related to the network issues and the troubleshooting approaches. This paper presents a survey on troubleshooting with a special concentration on network issues. The main contribution of this survey is a detailed analysis of state-of-the-art related to network issues troubleshooting which evaluates their benefits and drawbacks. Moreover, these research works are classified into some categories to provide the useful guideline for troubleshooting research. Open issues and challenges in this field are also discussed. To the best of our knowledge, this is the first survey on troubleshooting of network issues.