A Study of Interdependence of Patron's Characteristics and IRCTC E-Surfing Through Chi-Square Test Analysis

IRCTC is a common platform to book tickets and other commodities for travelling through Indian railways. Numbers of tickets are booked each day through the IRCTC portal by person with different characteristics. This study brings out the interdependence of patron's unique characteristics like age, gender, education level, family income and his/her frequency of visit at the portal. The chi-square test is performed for the 155 analyzed users to validate the null and valid hypotheses. The responses of the users were collected through 5 pointer questionnaires in form of online Google docs. Finally, age and education qualification of the user were verified to be the key demographic factor to influence the frequency of visit.