Towards Context-Aware Process Guidance in Cyber-Physical Systems with Augmented Reality

Assembly, configuration, maintenance, and repair processes in cyber-physical systems (e.g., a press line in a plant) comprise a multitude of complex tasks, whose execution needs to be controlled, coordinated and monitored. Amongst others, a process-centric guidance of users (e.g. service operators) is required, taking the high variability in the assembly of cyber-physical systems (e.g. press line variability) into account. Moreover, the tasks to be performed along these processes may be related to physical components, sensors and actuators, which need to be properly recognized, integrated and operated. In order to digitize cyber-physical processes as well as to guide users in a process-centric way, therefore, we suggest integrating process management technology, sensor/actuator interfaces, and augmented reality techniques. The paper discusses fundamental requirements for such an integration and presents an approach for process-centric user guidance that combines context and process management with augmented reality enhanced tasks. For evaluation purposes, we analyzed the cyber-physical processes of pharmaceutical packaging machines and implemented selected ones based on the approach. Overall, we are able to demonstrate the usefulness of context-aware process management for the flexible support of cyber-physical processes in the Industrial Internet of Things.