The Measurement and Determinants of Student Satisfaction of Education Informatization in Chinese Universities

Education informatization often refers to develop educational resources and to optimize the educational process by using information technology so as to enhance the academic performance of students. However, whether this kind of education meets the satisfaction of students also should not be overlooked. This paper first focuses on how to measure the satisfaction of education informatization for students in Chinese higher education institution. Furthermore, taking into account different types of university students' satisfaction with education informatization, this study attempts to analyze the mechanism behind the impact of student satisfaction and try to provide a scientific basis for colleges and universities to improve the blended learning. Meanwhile, the study analyzes the impact mechanisms of high satisfaction students and low satisfaction students. Using cross-sectional data from 3,312 students in China, structural equation modeling(SEM) and multivariable linear regression model are employed to developed and analyzed. The results indicate that: (I) nearly half of the students are satisfied with the education informatization in their institutions while the number of high satisfaction groups and that of low satisfaction groups are basically similar; (II) from the perspective of different school types, the number of high satisfaction groups in didactical universities are significantly higher than that in investigative universities; (III) ICT usages, teaching process and instructional design, in general, are key determinants of the satisfaction of university education informatization; (IV) the group of students with high satisfaction seem to be more easily influenced by the interactive feedback between teachers and students and the effect of teaching organization while the low degree of satisfaction were usually attributed to the usage quality, course quality and academic development. It is recommended in this study that universities should pay more attention to the improvement of ICT application strategies and the innovation of blended learning evaluation.