Motivation for Corporate Training Through Feedback in Social Serious Games

While serious games [1] are commonly used for educational purposes in pedagogical as well as business contexts, social serious games [2], [3] that combine serious games and Enterprise Social Networks (ESNs) are rare. While the benefits of both gamification and ESN in e-learning contexts are mostly well-known, systematic integration of both has been not sufficiently addressed yet. The main benefit of the combination is the seamless integration of learning into business processes. Nevertheless, in context of corporate training like in any other learning context, the motivation of learners is a barrier that needs to be taken into account. Feedback is a well-known mechanism that supports learning by addressing psychological needs and motivation of the learner. To illustrate approaches for motivation of learners in social serious games, we introduce a knowledge quiz and demonstrate potential feedback mechanisms (especially dashboards). The description of these mechanisms leads to a framework which describes different dashboard types and elements as well as their potential impact on motivation.