Performance evaluation of ITS project on Mysore city bus transport operations

Mysore public city bus transport is using intelligent transport system (ITS) to improve their operational efficiency and service to the commuters. Objective of this paper is to identify various parameters and propose methods to evaluate the performance of public transport before and after implementation of ITS by using quantitative data. ITS project has been implemented to Mysore City Transport Division (MCTD) in 2012 by Karnataka state road transport corporation (KSRTC). To measure the performance 2009-10, 2010-11, 2011-12 are considered as non-ITS period and 2012-13, 2013-14 are considered as ITS period. In this paper we present a nonparametric comparative efficiency analysis of 3 depots of MCTD of KSRTC. The present study quantitatively evaluates the performance of 3 depots of MCTD using Data Envelopment Analysis (DEA), with respect to the physical and financial parameters of the depots. It is found that the original efficiency scores are upward biased in DEA. To remove upward bias in DEA results bootstrapping is applied to DEA. Bootstrapped-DEA model has been developed and has shown the discrimination between the efficient and inefficient decision making units (DMUs) by removing the upward bias, which was not observed in DEA alone. This kind of analysis benefits the MCTD to set the benchmark to run the corporation in a profitable way. It is observed that conclude from quantitative data analysis is difficult, so qualitative data has been collected. This paper also discusses in detail the user and operator perception study, to know the impact of ITS implementation on Mysore city bus transportation by collecting the combination of revealed preference survey and stated preference survey data. These surveys reveal that the Mysore ITS project requires attention from the KSRTC.