Factors influencing customers' intention to use Internet banking: MAYBANK2U in Indonesia

Recently in years banks get an opportunity to serve their customers without the restriction of location and time, thanks to internet for internet banking facilities, but some customers still do not use it, because of different reasons. In order to understand this problem, this research aims to determine: whether there is any influence of trust and/or quality of system toward intention or desirability to do transaction online. Many complaints from customers related to system quality resulting in reduced of customer confidence in using Maybank2u. The analytical method used in this research in Structural Equation Modeling (SEM) using AMOS software version 22. Respondents of this research are customers of PT. Bank Maybank Indonesia's Branch Senayan 3, sampling method used was simple random sampling, with total number of 110 respondents answered the questionnaires. The results of this research are: (1) The existence of positive and significant effect of trust on the intention to do online transactions is 58%, (2) The existence of positive and significant impact on the quality of the system toward the intention to do of online transactions is 27%, (3) The influence of trust and quality of the system simultaneously toward the interest of doing online transactions is 85%.