Critical factors of transparency and trust for evaluating e-government services for the poor

In today's globalization, the advancements of Information technology (IT) have been greatly improved. It is shown by many people utilize IT to obtain information through the availability of an adequate information systems. This leads local governments develop electronic government (e-government) to tend in providing information to entire levels of society in Indonesia. Several researches have emphasized the development of e-government models only focus on typology. The purpose of this study is to investigate the factors of e-government based on transparency and trust in provide better and delivery of information to the poor people. In addition, this study develop the concept of a transparent and trust e-government model in Palembang. The quantitative research is used for collecting data in four sub-districts in Palembang, which have the greatest ratio in pre-prosperous society. The result of this research is a transparent and trust e-government concept that could be utilized by the government of Palembang to reach a public service especially for the poor people.