Analysis of factors influencing the quality of intranet website based on WebQual approach case study in agency X

Improving the quality of websites, especially intranet should be performed continuously, because intranet is a medium of communication between employees in an organization. Users' perceptions on quality of intranet in agency X need to be measured to determine the level of user satisfaction. The method used in this research is survey method with WebQual approach. Sampling was performed purposively in some work units in agency X as research object. The WebQual approach consists of 4 variables: usability, Information Quality, Service Interaction and Overall Impression. The results show by ANNOVA test that the three independent variables of WebQual have significant effects on the quality of intranet website in agency X simultaneously. In individual parameter test, Usability and Service Interaction variables have significant (positive) effecton the quality of intranet, but Information Quality variable has no significant effect (negative). This research contributes for improvements website in agency X, and as suggestions at the time of re-design for improvements in certain parts (quality information), as a result of the research.