Support mechanism for the collaboration between humans and agents in network management tasks

Collaboration between humans and agents is an attractive solution for some severe works such as disaster response. Although many organizations are introducing chat-based interfaces for the conversation with the systems, it assumes a fixed relationship between the customers and the agents. In this study, we propose a support mechanism for the collaboration between humans and agents in the scenario of recovery from the fault in the network and system using autonomic network management systems based on the software agent framework. Through the experiments of collaboration in the tasks, we acquired some requirements to provide the effective support to them.