The lemniscate knowledge flow model

Knowledge is seen as one of the main resources for organizations providing knowledge-intensive services. Therefore, sharing and reusing are the main goals of the modern knowledge management (KM) approach, driven by information and communication technologies (ICT). However, one must ask for the details in order to provide the means and tools to design and deploy an environment able to fulfil these two goals. We observed that the interactions occurring on knowledge resources can be reduced to a directional flow, and further described by distinguished internal phases. In our research we put forward two research questions: (1) what are the main entities in the knowledge flow supported by ICT? and (2) what are the main phases of the knowledge flow? In this paper we introduce the generic lemniscate knowledge flow model, which, grounded on recognized theory, learned principles and gathered practices, provides foundations to solve the above problem.