The evaluation of e-government implementation: A case study of the Lesotho Company Registry System

E-government is a powerful tool that can strengthen the performance of government and public administration. In this paper, we seek to develop an improved understanding of the level and status of e-government implementation in Lesotho and how that may aid decision makers in planning and designing e-government implementations. To this end, the study employed the Human-Organisation-Technology (HOT) Fit framework which is a socio-technical model that considers e-government systems from a human, organisational and technology perspective. The study focuses on the case of the Lesotho Company Registry System that has been implemented by the Lesotho Ministry of Trade and Industry. The study findings indicate that e-government implementation for the system is at the early transactional stage of e-government development. The evaluation of e-government also showed that the organisation and technology perspectives reflected more challenges in the implementation of e-government when compared to the human factors.