“The prior and after adoption of CBS (Core banking solution) system and its influence on KPIs (key performance indicators) in urban co-operative banks: An empirical study”

The banking automation like CBS (Core banking solution) system and its impact on KPIs (key performance indicator) such as Total Deposit, Total Advances, Investment, Profit/Profitability, Working Capital, Net NPA %, Emp. Productivity, Share Capital, Net Worth, Reserves, business turnover, CD ratios etc. before the CBS (Core banking solution) system adoption and after the CBS (Core banking solution) system analysis. The data is studied of seven years since from 2007 till 2014, because most of the UCBs in Pune region implemented CBS (Core banking solution) system in this period. Customers of the banks are the real stakeholders and getting satisfied with improved services by banks. The study gives the facts about CBS benefit and it could be present in a very systematic way by proper representation, banks are adopting the CBS for efficient banking operation and anytime, any type, any place with any bank and customers get benefited with efficient service provided by the bank. The research study mainly based on impact of CBS (Core banking solution) system on KPI(key Performance Indicator) and how study of efficiency of selected UCBs from Pune and Mumbai region, customer receives fast, efficient & rapid services could be provided to customer. Customers are also get benefited of these services leads to customer satisfaction. Hypotheses for this research paper are tested using SPSS Ver. 17.0 tool, chi-square, and Correlation test used.