Reliability worth assessment in a developing country-residential survey results

This paper presents the results of a residential customer survey conducted in service areas of the Nepal Integrated Electric Power System (NPS). The objective was to determine the power interruption costs incurred by the residential customers of a developing country, and extend the customer survey approach to reliability worth evaluation in a developing environment. Interruption cost estimates were obtained using in-person interviews with 944 sample customers. The results indicate the implications of service reliability to residential customers of Nepal, and show that reliability worth evaluation in a developing country is both possible and practical.