Measuring quality of service for mobile internet services

Quality of Service is an important thing in maintaining the performance of the service to the customer. Not only for marketing purposes, the quality of services can also bridge the gap between the promise given by the service provider and what the customers get. This study aims to get the quality of service for internet data usage of several mobile operators in the city Samarinda. The study was conducted using a mobile device and implemented in seven districts and four points in every district in the city of Samarinda. Measurements using the standard quality of TIPHON with some parameters such end-to-end delay, jitter, packet loss probability and throughput. From the measurement results, based on standard QoS TIPHON, the average value of packet loss are in the good category. Latency delay value is very high, above 400 ms, which is a bad category. Delay variation (jitter) of each ISP is different, with the average value of jitter is more than 50 ms. The measurement results show that the jitter at each site are in a bad category.