Reverse logistics service provider selection: A TOPSIS-QFD approach

Reverse logistics is an activity associated with a product/service after the point of sale, the ultimate goal to optimize or make more efficient aftermarket activity. Enterprises that have implemented reverse logistics have been able to enhance consumer service and response times, minimize environmental influences by minimizing waste and enhance complete corporate citizenship. In this connection, this project formulates the RL service provider selection as a multi-criteria decision making problem and develops a methodology to select the best reverse logistics service provider for injection molding parts manufacturing company using Technique for Order Preference by similarity to Ideal Solution (TOPSIS) and integrating it with Quality function deployment (QFD).